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How can I contact Gator Tots?

Please complete our contact form, and we WILL respond quickly - often within the hour and sometimes on weekends too! 

 

When will my order ship?

Since we stock 100% of our products, most orders ship the same or next business day (excluding holidays).  Personalized and custom items take longer but usually ship 2-3 business days after the order is placed.   If for some reason an item is out of stock, we will contact you ASAP to discuss how you would like to proceed (cancel item or substitute a different product).

Unlike other online stores, we ship lickety split and don't surprise you with annoying backorders! 

 

When will I receive my order?

Transit times vary based upon your distance from Ohio and shipping speed selected.  Most Priority Mail and First Class packages arrive within 2-3 business days after shipment.  Free Shipping orders may be shipped via Parcel Post mail, which can take over a week to arrive.  

Non-personalized orders usually ship the next business day while personalized items can take 1-2 business days before shipping. 

If you need your order by a specific date, please contact us to find out whether this is possible and what shipping method you should select. 

 

Do you ship internationally?

Nope.  While we used to ship to Canada, we have since discontinued this service due to the USPS taking WEEKS to deliver orders, which equals unhappy little gators.
We are sorry, but we will not ship to freight forwarding companies/international shipping couriers.  

 

Can I place my order over the phone?

At this time, Gator Tots accepts web orders only.  If we sit around gabbing on the phone all day, orders start to back up, and we pride ourselves on prompt shipping!  If you have a question, please email us through our contact form and we'll get back to you shortly.

 

How do I return an item?

Non-personalized items can be returned within 30 days of order placement pending that the item is unused, un-opened, and is resalable.  Complete the "returns" section of your packing slip and include a copy with your return.  Items that smell of smoke cannot be returned.  Personalized items are non-returnable; if Gator Tots made a mistake customizing your product, please contact us so that we can correct our error. 

 

Where do I find the fonts, colors and size charts for personalized items?

Each personalized product page has a link to this information, or you can click here.