Need your order by a specific date? Just contact us via email with your ship-to state and product name(s), and we'll quickly reply with shipping information!
Most orders are shipped via USPS Priority Mail or First Class, which takes roughly 2-3 business days in transit. Free shipping orders (over $100) may be sent via Parcel Post or UPS Smart Post, which can take about a week to arrive.
We do offer express shipping via UPS or the USPS, but you will need to contact us with your zip code and items you would like to order so that we may provide an estimated shipping quote. Generally, 2-day express shipping is about $25+ while overnight can be in the $50+ range.
If your order qualifies for free shipping, we will ship your parcel to you via our carrier of choice, which is usually USPS Priority Mail or Parcel Post (which MAY take over a week to arrive). Please note that if you receive free shipping and then return items so that your order total falls under the free shipping minimum, the original shipping cost will be deducted from your return.
At this time, we only ship within the United States. We are sorry, but we will not ship to international couriers/freight forwarding companies due to complications that have arisen previously.
Shipping Address Error
If you place an order, and it is determined that the address you have provided has been changed/corrected directly by the shipping carrier in order to deliver your package, we receive a $10 charge which we will have to assess to your account.
Refused by Customer or Canceled After Shipment from Gator Tots
Such orders are subject to a restocking fee of 15%, and shipping costs are not refunded.
Gator Tots accepts Visa & MasterCard as well as most major credit cards and bank transfers through Paypal, a highly trusted and well-known payment processing company. No Paypal account is necessary. Whichever method you prefer, your sensitive financial information will be protected; rest assured that we will only use your information to process your credit card payment. We also accept e-checks through Paypal, though your items will not be shipped until your payment has cleared, which can take several business days.
Most product images on the website are digital representations of actual embroidery or printing and may vary slightly from the tangible product produced. We are not responsible for screen resolution differences that make product colors look different.
*The customer is responsible for return shipping costs unless the reason for return is due to our error. Items that do not fit according to a manufacturer's general size guidelines, vary slightly from product photo, or simply are not as easy to use as expected are not to be considered misrepresented and must be returned or exchanged at the customer's expense.
*Original shipping charges are not refundable unless an item is being returned without exchange due to our error. Items that do not fit according to a manufacturer's general size guidelines, vary slightly from product photo, or simply are not as easy to use as expected are not to be considered misrepresented, and original shipping charges will not be refunded.
*Exchanged items will be assessed a shipping fee based upon our cost to ship the new items to you (we will select the least expensive shipping method).
*If you received free shipping but your return causes your total to fall below the free shipping minimum, the original shipping cost will be deducted from your return.
Crediting Your Refund
A refund will be issued (if above conditions are met or we grant you a return for other reasons) to the original card holder upon receipt of the returned merchandise and credited according to the original payment method. If returning an item that gained a quantity discount when originally purchased, the refund amount will be adjusted so the accompanying item not returned is then charged at a non-discount price. Unfortunately, shipping and gift wrap costs cannot be refunded, unless otherwise stated by us. Please allow up to 48 hours, excluding weekends and holidays, after receipt of your return for us to credit your account.
All defective products must be reported to Gator Tots within 2 days of "delivery date". After this time, you must contact the manufacturer if any warranty applies. We will work with you to replace or refund your purchase if we are notified within the stated time period.
If items are damaged during original shipment to you, you should retain all packaging and materials for placing the claim with the shipping carrier. Contact us immediately so that we can help with the claim process.
UPS shipments are automatically insured by the carrier. Customers selecting a USPS shipping method such as first class, priority mail, or parcel post must purchase shipping insurance during checkout for their packages to be covered in case of damage or loss by the shipping carrier.
Missing or Incorrect Items
Although we double check all orders for accuracy, we occasionally make mistakes. If you are missing an item or received an incorrect item, we require you to contact us within 2 days from "delivery date". We document and keep on file all orders with shipping weight and packing list to verify correct shipment of items ordered. If we determine there was an error on our part, we will make the necessary adjustments to correct your order.
Shipping Address Error
If you place an order, and it is determined that the address you have provided has been changed/corrected directly by the shipping carrier in order to deliver your package, we may receive up to a $10 charge which we will have to assess to your account. If such a package is returned to Gator Tots instead of delivered, you may receive a refund (less original shipping charges) or pay to have the package delivered to the correct address.
Please see "Terms of Service" page for additional information.